Get in Touch With Us

This page explains how to contact Non Gamstop Casinos, what we can help with and, just as importantly, what we cannot. We are an independent publisher of research-based guides about casinos outside the GAMSTOP scheme, written for adults in Great Britain and the wider UK.

What we can help with

Readers usually write to us for one of the reasons below. A clear subject line helps us route your message quickly.

• Corrections: if a page contains a fact, bonus term or payment detail that looks wrong or out of date, tell us which page and what you saw. Casino terms change often, so reader reports are useful.
• Questions about our guides: if a explanation of wagering requirements, withdrawal limits, KYC checks or licensing is unclear, ask and we will clarify it.
• Feedback and topic suggestions: tell us what you could not find when comparing casinos.
• Business and editorial enquiries: operators and partners can introduce themselves and explain what they have in mind. Commercial contact does not buy a ranking or a favourable review.
• Concerns about gambling: mention this in your message and we will point you towards support organisations.

How to send your message

Use the contact route shown on this site, such as a form or email address in the footer or navigation. We have not listed a separate address here, so please use only the details published by the site itself. Include these points where relevant:

1. The page or casino you are writing about.
2. What you saw, with the date, and a screenshot description if you have one.
3. What you would like us to do, such as correct, explain or look again.

We do not promise a fixed reply time. Please do not send passwords, full card numbers or identity documents.

What we cannot do

We are a comparison and information site, not a casino, and we do not operate any of the brands we review. That means we cannot:

• Open, close or access your casino account, or change a bonus or balance.
• Release a withdrawal, reverse a payment or decide a dispute with an operator.
• Guarantee that any casino will pay out, or advise you on using gambling to fix money worries.

For a problem with a specific casino, start with its customer support, then use its complaints procedure. Keep copies of chats, emails and transaction records. If the operator holds a licence, the licensing body or its named alternative dispute resolution service may be the next step, though protections vary and are generally weaker offshore than with a UK Gambling Commission licence.

Help if gambling is causing problems

If gambling is affecting your finances, mood or relationships, support is available in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also register with GAMSTOP to exclude yourself from UK-licensed sites, and use deposit limits, self-exclusion tools and gambling blocking software on your devices. Please check current details on the official GamCare and GAMSTOP websites.

Casinos that are not part of GAMSTOP will not apply that exclusion, so if you have excluded yourself, think carefully before using them. You must be 18 or over to gamble.

Why you can trust what we publish

Our guides are based on research and verification of operator information, not on claims that we have played or withdrawn at any casino. We separate confirmed information from casino advertising and note where something is unresolved. Offers such as welcome packages are advertised terms that can change, and the publisher may earn commission if you use a link. Commission does not decide rankings.

Our latest fact-check date for the casino selections is 1 October 2026. To see how we compare brands, read our guide to trusted non GamStop casinos for UK readers, then write to us if anything seems out of step with what you find.

Before you write

Many questions are answered in the guides already, covering bonus terms, game contribution, payment fees, currency conversion, verification and complaints. A quick look may get you an answer sooner. If not, send your message and we will do our best to help.